It help desk technician interview questions & answers

Suppose the position you’re interviewing for requires a high degree of technical knowledge. In that case, this is an important question to answer because it will show how interested and aware of new developments in your field you are. If possible, try to relate some recent news or advancements on what’s going with the technology you’re familiar with. It is one of the most common job interview questions because it gives you an idea about what makes a candidate tick. Talk about your professional and educational background, personal interests.

  • And if they need help, they should be able to make the right judgement call and ask for it.
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  • If you have any questions or doubts, feel free to post them in the comments section below.
  • This question, in particular, allows interviewers to have a deeper understanding of your areas of expertise.
  • To pass through your job interview successfully on the first try, go to Wisdomjobs’ website for Desktop Engineer job interview questions and answers.

They help each other perform tasks requiring more than one person. Two things businesses need to pay attention to in their industries are what their competition is doing and the customers. You may not always agree with your competitors but it is important to be aware of what changes they are making. At first place, you try to avoid conflicts if you can. But once it happens and there’s no way to avoid it, you try to understand the point of view of the other person and find the solution good for everyone. When discussing a professional disappointment, make sure to discuss a scenario you could not control.

Communication skills Interview Questions

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  • They will require a strong IT background and excellent problem-solving abilities.
  • Two things businesses need to pay attention to in their industries are what their competition is doing and the customers.
  • Here’s another question you may feel the urge to sidestep in an effort to prove you’re the perfect candidate who can handle anything.
  • As a Senior Writer for HKR Trainings, Sai Manikanth has a great understanding of today’s data-driven environment, which includes key aspects such as Business Intelligence and data management.

This will drive home the point that you are a talented medical assistant and would be a valuable part of the team As Help Desk Manager. Interviews are not always the same format, and they do not have to follow a certain style, but there are certain questions that can be expected. It will help if you practice giving your answer to the more common questions asked in interviews, these regard personal strengths and weaknesses, and why you are the best for the position.

System Administration Position

Use these questions to evaluate your candidates’ troubleshooting skills and knowledge of IT. Demonstrates the candidate’s knowledge of training needs and their ability to provide suitable end-user support. TekSlate is the best online training provider in delivering world-class IT skills to individuals and corporates from all parts of the globe. We are proven experts in accumulating every need of an IT skills upgrade aspirant and have delivered excellent services. We aim to bring you all the essentials to learn and master new technologies in the market with our articles, blogs, and videos.

This question is again put in-front of you to check your ability how you face the stressful situation. Solving problem face to face is different than handling them on phone. To convince your interviewer that you have an ability to solve the problem you can put an example of any previous incident where you have solved the customer problem on phone easily. Try to give answer where help desk engineer you had a minimum conflict or misunderstanding with the customer, and then explain how you had solved the problem. Tell them how you have handled the customers’ issues and solved their issues. If the customer is annoyed and is not ready to listen to what you are explaining, the best thing to do is that transfer their call to your superior officers or another technical assistant.

Help Desk Problem-Solving/ Troubleshooting Interview Questions

Justify why your skillset is the perfect match for the company. You can also state how your experience will be of great use to the company. Help desk employees often work long hours, so employers ask this question to make sure you have strategies for staying motivated. In your answer, share a few ways that you stay energized and focused during the day. Ask candidates about what ticketing systems and remote login tools they’ve used. You might also inquire if they’ve had to use any system or network monitoring applications and what application tools they prefer.

help desk engineer interview questions

Device drivers or hardware drivers are a group of files that enables hardware devices to transfer data to the operating system. Without the hardware drivers, the computer will not send or receive information correctly to the hardware devices. Examples of drivers are card readers, printers, speakers. If you are a fresher, your answer should be like, I have solved the BLUE SCREEN OF DEATH issues, recovered a password. The IT support technician has to deal with various issues, and it may be as simple as recovering a password to resolving the issues related to software installation and maintenance.

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